Rj45 Privacy Policy — User Information Protection
This Privacy Policy explains how rj45 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We take your privacy seriously and are committed to ensuring all data is handled transparently and securely.
Last updated: 2026. This policy applies to all rj45 platform users in Malaysia.
Information We Collect from Users
Account & Personal Information
When you register at rj45, we collect basic information such as your full name, phone number, email address, and date of birth. This is required to verify your identity, confirm you meet the minimum age requirement, and allow us to manage your account properly. We may also request identity verification documents such as a copy of your IC when needed for compliance purposes.
Device, Browser & Usage Information
The rj45 platform automatically collects technical information when you access our services, including device type, operating system, browser version, IP address, language settings, and login session data. This information is used to detect suspicious activity, optimise platform performance, and ensure a consistent experience across devices, including Android and iOS phones.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the necessary transaction details such as bank account name, account number, or e-wallet information. We do not store full card numbers or sensitive payment details directly — all transactions are handled through secure payment channels that comply with industry security standards.
Activity Data & Betting Records
Rj45 maintains records of your betting activity, game preferences, transaction history, and interactions with the platform. This data is used to deliver better customer support, detect account anomalies, and allow users to review their own activity history through the account dashboard.
How We Use Your Information
Information collected by rj45 is used solely for legitimate purposes directly related to the platform's operations. The following are the primary purposes for which your data is used:
- Account management: To create, verify, and manage your user account, including the login process and identity verification.
- Transaction processing: To accurately and securely process deposits and withdrawals in RM via your preferred payment method.
- Security & fraud prevention: To detect and investigate suspicious activity, prevent unauthorised account access, and protect the integrity of the platform.
- Customer support: To respond to enquiries, resolve technical issues, and provide assistance with your account or transactions.
- Platform improvements: To analyse aggregated usage patterns and improve the functionality, interface, and overall user experience of the rj45 platform.
- Legal compliance: To comply with legal requirements, relevant regulatory obligations, and any applicable reporting duties.
Cookies & Tracking Technologies
Rj45 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following types of cookies are used:
- Session cookies: Required to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them each time you access the platform.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or block cookies through your browser settings at any time. However, blocking certain cookies may affect the functionality of some platform features.
Data Storage, Security & Information Sharing
Data Retention Period
Rj45 retains your personal information for as long as your account remains active and for a reasonable period following account closure, in line with legal requirements and legitimate operational purposes. Financial transaction records are kept for the duration required by applicable financial compliance obligations. When data is no longer needed, it is disposed of securely.
Data Security Measures
We implement a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These include data encryption in transit, role-based access controls, and ongoing security monitoring. That said, no system can guarantee absolute security, and users are encouraged to keep their passwords secure.
Sharing Information with Third Parties
Rj45 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following situations: (a) with payment service providers required to process your transactions; (b) with legal or regulatory authorities when required by law; (c) in cases involving fraud investigation or serious security threats. All third parties involved are required to adhere to equivalent data protection standards.
Your Rights as an rj45 User
As an rj45 platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted through our customer support.
- Right to Rectification: If you believe the information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic account details can be updated directly through your account settings, while more critical changes will require verification through customer support.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to applicable legal data retention requirements and will not affect records needed for financial compliance.
- Right to Object: You have the right to object to the processing of your data for specific purposes, subject to the legal basis we rely on for that processing.
- Right to Data Portability: Where applicable, you may request your data in a machine-readable format for transfer to another service provider.
To submit any request relating to your privacy rights, please contact the rj45 support team via email at [email protected]. We will endeavour to respond to your request within a reasonable timeframe.
Policy Changes & Contact Information
Rj45 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. The latest version of this policy will always be available on this page with a clear update date. We encourage you to check this page periodically to stay informed about how your information is handled.
Your continued use of the rj45 platform following any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us via:
- Email: [email protected]
- Section FAQ for general enquiries related to privacy and account security